🚚 SHIPPING & DELIVERY
Get more information on our shipping & delivery processes
What delivery options do you have?
You may view our full Delivery Policy here. Once your order has been dispatched, you will receive a dispatch confirmation email which will include a link to track your order. Follow the link to action the following changes to your delivery:.
Can I change my delivery details after placing my order?
When an order is placed, we try to dispatch the parcel as soon as possible to keep our delivery promise. Once the order information has been transmitted to the carrier, we're sadly unable to make any changes to the address. It's important to note tha
My order status indicates 'delivered,' but I have not received it
We’re sorry to hear that you haven’t received your order. If the courier’s tracking shows your parcel as delivered, we’ll need to open an investigation with them to help locate it. Before we begin, please:. Check with your neighbours or anyone else a
I am missing items from my order
It’s important to note that some items are dispatched separately, each with their own unique tracking number. This means your parcels may not always arrive together. Please check your dispatch confirmation emails carefully to locate any additional tr