Our Customer Care Team are committed to offering the highest level of care. Please complete our below form and we'll get back to you as soon as possible.

WhatsApp 

TikTok

YouTube

Shop

Reviews

Pro Breeze Middle East

<section id="isPasted" style="box-sizing: border-box; max-width: 100%; color: rgb(118, 118, 118); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p id="isPasted"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">When an order is placed, we try to dispatch the parcel as soon as possible to keep our delivery promise. Once the order information has been transmitted to the carrier, we&apos;re sadly unable to make any changes to the address.</span></p><p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">It&apos;s important to note that if the carrier is unable to deliver the parcel due to an incorrect address, it will be automatically returned to our warehouse.</span></p><p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p></div></div></section><footer style="box-sizing: border-box; color: rgb(118, 118, 118); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

When an order is placed, we try to dispatch the parcel as soon as possible to keep our delivery promise. Once the order information has been transmitted to the carrier, we're sadly unable to make any changes to the address. It's important to note tha

Can I change my delivery details after placing my order?

🚚 SHIPPING & DELIVERY

What delivery options do you have?

My order status indicates 'delivered,' but I have not received it

I am missing items from my order

How can I get a VAT invoice for my order?

My order has arrived damaged

My order status indicates 'delivered,' but I have not received it copy

I want to cancel my order

🛒 ORDER MANAGEMENT

I've changed my mind, I'd like to return my order

Can I return my order in person?

I haven’t received my refund

Can you refund me using another payment method?

When will I receive my refund?

🔁 RETURNS & REFUNDS

Does my product come with a warranty?

What does this limited warranty not cover?

I bought my product second hand, does it include the warranty?

🔐 WARRANTY INFORMATION

The item I'd like to order is out of stock

What is a Compressor Dehumidifier?

How can I clean my Mini Dehumidifier?

What is a Peltier Dehumidifier?

Dehumidifiers

How do I care for my Air Fryer basket?

Do you have any good recipes for the Air Fryer?

What's the difference between an Air Fryer and a Deep Fryer?

Air Fryers

Do the Air Purifiers have HEPA?

Are Air Purifiers that have a negative ion generator safe to use?

How often should I run my Air Purifier, and for how long?

Air Purifiers

Will my Fan blow out cool air?

Fans

Do I have to use distilled water to fill my Humidifier?

Why does my humidifier seem to be producing a heavy white mist/dust?

How do I clean my Humidifier?

Can I use my Humidifier as a disinfectant?

Humidifiers

📋 PRODUCT INFORMATION

My Remote Control is not working

My product is not turning on

The noise level of my product is louder than stated

My product is leaking water

I'm unable to connect my product with the Smart App

My Dehumidifier is showing the error message 'EC'

My Dehumidifier is showing the error message 'FL'

My Dehumidifier is not decreasing the humidity % of my room

My Dehumidifier is not collecting any water

My Dehumidifier is not collecting that much water

The continuous drainage from my Dehumidifier is not working

The hygrometer on my Dehumidifier shows a different humidity level

Why is my Dehumidifier making a strange noise?

My Dehumidifier is covered in ice

My Humidifier is not producing any mist

Humidifier

5-in-1 Air Purifier - The Sleep Button keeps flashing

Air Purifier

Why does my Air Fryer emit a plastic smell?

My Fan is making a clicking noise, what should I do?

Why is my Fan louder than expected?

Why is my Fan not oscillating?

🛠️ PRODUCT TROUBLESHOOTING

User Manual

Can I change my delivery details after placing my order?Updated 10 days ago