Dehumidifiers

My Dehumidifier is showing the error message 'EC'

Please try the following troubleshooting steps if your Dehumidifier is showing the error message 'EC':- Check that the filter in the unit is clean.- Check that the room temperature is above 5 degrees.- Check that the humidity isn't set too low, recom

My Dehumidifier is showing the error message 'FL'

If your Dehumidifier displays the FL Error despite an empty water tank, the issue may lie with a stuck water sensor inside the tank. The water sensor, a white switch located on the left side of the tank, can be gently maneuvered to resolve the proble

My Dehumidifier is not decreasing the humidity % of my room

If your Dehumidifier is running but not decreasing the humidity percentage in your room, please check the following:. Set the Correct Humidity Level:. Verify Proper Sizing:. Check for Airflow Obstructions:. Clean the Air Filter:. Check for Ice Buildu

My Dehumidifier is not collecting any water

If your Dehumidifier is not collecting any water, there may be several potential causes for this issue. Please try the following troubleshooting steps to resolve the issue:. Check the Set Humidity Level:. Verify Proper Sizing:. Clean the Air Filter:.

My Dehumidifier is not collecting that much water

If your Dehumidifier is not collecting much water, there could be several reasons for this issue. Here are some steps to help diagnose and potentially resolve the problem:. Our Dehumidifiers are tested continuously under prime conditions, therefore,

The continuous drainage from my Dehumidifier is not working

If your Dehumidifier doesn't extract water through the water hose, please ensure that the hose and the Dehumidifier are positioned at least 15 cm higher than the sink/bucket where the water flows, as our Dehumidifier does not have a water pump. Addit

The hygrometer on my Dehumidifier shows a different humidity level

It's normal for there to be a 5% difference in humidity levels between dehumidifiers. The sensor in the Dehumidifier is located within the unit and is unable to be seen, so please try putting the hygrometer as close to the Dehumidifier as possible.

Why is my Dehumidifier making a strange noise?

Dehumidifiers will produce some noise as they work like a fridge. If you feel the noise is abnormal, check to ensure that the unit is on an even surface and the filter is not blocked or does not need cleaning. If these steps do not resolve the error,

My Dehumidifier is covered in ice

If your Dehumidifier continues to have ice build-up, please get in touch with our Customer Care Team.