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Pro Breeze Middle East

<section id="isPasted" style="box-sizing: border-box; max-width: 100%; color: rgb(118, 118, 118); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><div data-block="true" data-editor="1gegj" data-offset-key="6eked-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6eked-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6eked-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Please try the following troubleshooting tips to defrost your Dehumidifier:</span></span></div></div><div data-block="true" data-editor="1gegj" data-offset-key="2vobl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li><div data-offset-key="2vobl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2vobl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Turn on fan mode and set to high speed. Leave it on the highest setting until the ice has completely melted away.&#xA0;</span></span></div></li></ul></div><div data-block="true" data-editor="1gegj" data-offset-key="efj5d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li><div data-offset-key="efj5d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="efj5d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Please let the Dehumidifier turned off&#xA0;for 1-2 hours, so it can dry</span></span></div></li><li><div data-offset-key="efj5d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="efj5d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Once defrosted, please put the Dehumidifier into laundry mod, to see if the issue is resolved&#xA0;</span></span></div></li></ul></div><p style="box-sizing: border-box; margin-bottom: 0px;"><span data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;It&apos;s normal for your dehumidifier to freeze up, so some models have an auto-defrost function. If yours does not, defrost it manually, following the steps in your instruciton manual. If you continue to experience issues, please get in touch with our Customer Care Team. &quot;}" style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">If your Dehumidifier continues to have ice build-up, please get in touch with our&#xA0;</span><span data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;It&apos;s normal for your dehumidifier to freeze up, so some models have an auto-defrost function. If yours does not, defrost it manually, following the steps in your instruciton manual. If you continue to experience issues, please get in touch with our Customer Care Team. &quot;}" style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(84, 172, 210);"><a href="https://uae.probreeze.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Care Team</a></span><span data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;It&apos;s normal for your dehumidifier to freeze up, so some models have an auto-defrost function. If yours does not, defrost it manually, following the steps in your instruciton manual. If you continue to experience issues, please get in touch with our Customer Care Team. &quot;}" style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><a href="https://uae.probreeze.com/pages/contact" rel="noopener noreferrer" target="_blank">.</a></span></p></div></div></section>

If your Dehumidifier continues to have ice build-up, please get in touch with our Customer Care Team.

My Dehumidifier is covered in ice

🛠️ PRODUCT TROUBLESHOOTING

Dehumidifiers

What delivery options do you have?

Can I change my delivery details after placing my order?

My order status indicates 'delivered,' but I have not received it

I am missing items from my order

🚚 SHIPPING & DELIVERY

I need a VAT invoice

My order has arrived damaged

My order status indicates 'delivered,' but I have not received it copy

I want to cancel my order

🛒 ORDER MANAGEMENT

I've changed my mind, I'd like to return my order

Can I return my order in person?

Do you offer exchanges?

I haven’t received my refund

🔁 RETURNS & REFUNDS

Does my product come with a warranty?

What does this limited warranty not cover?

🔐 WARRANTY INFORMATION

The item I'd like to order is out of stock

What is a Compressor Dehumidifier?

How can I clean my Mini Dehumidifier?

What is a Peltier Dehumidifier?

How do I care for my Air Fryer basket?

Do you have any good recipes for the Air Fryer?

What's the difference between an Air Fryer and a Deep Fryer?

Air Fryers

Do the Air Purifiers have HEPA?

Are Air Purifiers that have a negative ion generator safe to use?

How often should I run my Air Purifier, and for how long?

Air Purifiers

Will my Fan blow out cool air?

Fans

Do I have to use distilled water to fill my Humidifier?

Why does my humidifier seem to be producing a heavy white mist/dust?

How do I clean my Humidifier?

Can I use my Humidifier as a disinfectant?

Humidifiers

📋 PRODUCT INFORMATION

My Remote Control is not working

My product is not turning on

The noise level of my product is louder than stated

My product is leaking water

I'm unable to connect my product with the Smart App

My Dehumidifier is showing the error message 'EC'

My Dehumidifier is showing the error message 'FL'

My Dehumidifier is not decreasing the humidity % of my room

My Dehumidifier is not collecting any water

My Dehumidifier is not collecting that much water

The continuous drainage from my Dehumidifier is not working

The hygrometer on my Dehumidifier shows a different humidity level

Why is my Dehumidifier making a strange noise?

My Humidifier is not producing any mist

Humidifier

5-in-1 Air Purifier - The Sleep Button keeps flashing

Air Purifier

Why does my Air Fryer emit a plastic smell?

My Fan is making a clicking noise, what should I do?

Why is my Fan louder than expected?

Why is my Fan not oscillating?

User Manual

My Dehumidifier is covered in iceUpdated a year ago