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My Remote Control is not working
Please make sure to not use the remote 3 m away from the product and also to point it directly at the product base. If this is not working, the battery of the remote might need to be changed.
My product is not turning on
We're sorry if your product is no longer turning on. Please try the following troubleshooting steps in this case:. If this doesn't resolve your issue, please contact us through our Contact Form.
The noise level of my product is louder than stated
Please note, when these noise levels are tested for our products, they are tested in special sound chambers in independent laboratories which ensure the product is being tested in an environment where there is 0dB background noise. The lab is then ab
My product is leaking water
We are sorry to hear if your product is leaking water. Please try the following troubleshooting steps in this case:. It's important to address water leaks promptly, as they can cause damage not only to the product itself but also to your home and bel
I'm unable to connect my product with the Smart App
We are sorry if your product is not connecting to the Smart App.Here are a few steps to help you connect:. If these troubleshooting steps don't work, please contact us through our Contact Form and provide your login username and password, as well as